How to Sue Astound Broadband

Do you have a dispute with Astound Broadband (previously Wave Broadband) over a refund, purchase, or charges to your account? You have several options, including suing Astound Broadband in small claims court.

In this article, learn about:

• Common types of small claims lawsuits against Astound Broadband.

• What to do before suing Astound Broadband in small claims court.

• How much does it cost to sue Astound Broadband in small claims?

• How much can you sue Astound Broadband for in small claims?

• How to file a small claims lawsuit against Astound Broadband.

• Fun fact, lawyers are not allowed at the initial small claims hearing! This is to even the playing field so that each party has an equal chance of obtaining justice.

We often receive the question, can I sue Astound Broadband in small claims? The answer is yes, as long as the dispute is for $12,500 or less (more on this below).

Here are some examples of small claims lawsuits against Astound Broadband:

• Failure to cancel your service. For example, you requested Astound Broadband cancel your service but they never cancelled it.

• Failure to refund your account. For example, Astound Broadband agreed to issue you a refund but never did.

• Charges to your credit card. For example, if you cancelled your Astound Broadband membership but they kept on charging you.

• Internet speed. For example, they over promised on their internet speed but underdelivered.

You can review common complaints against Astound Broadband on the BBB website. Learn how to file a BBB complaint against Astound Broadband.

Send a Demand Letter

A demand letter is a letter that outlines a set of requests. For example, you could request a refund and explain why you are requesting a refund.  

If you eventually decide to sue in California small claims court, you are required to first request your money or property back before you can file the lawsuit. While you can request your money or property back orally, it is recommended you do so in writing in the form of a demand letter.

What to include in the demand letter?

Unsure of what to include in your demand letter to Astound Broadband? Here are a few suggestions:

• How much money you are owed.

• Why you are owed money.

• Your contact information.

• Where to send payment.

• Give them a few days to respond (usually about 7 to 14 days).

• State that if they don't respond, you intend to sue.

Where to send the letter:

Astound Broadband, LLC
3700 Monte Villa Parkway
Bothell, WA 98021

You can also send a copy of the letter to their registered agent in California:

CSC Lawyer's Incorporating Service
2710 Gateway Oaks Drive
Suite 150N
Sacramento, CA 95833

Make sure to always verify this information by reviewing the California Secretary of State's website as this information may change.

If Astound Broadband ignores your demand letter, what is the next step? You can sue Astound Broadband in a small claims court.

So how much are you going to spend by suing Astound Broadband in small claims court?

Court Filing Fees

The amount you will pay to file a small claims lawsuit in California depends on how much you are suing Astound Broadband for. You will pay between $30 to $75 to file the lawsuit.If you cannot afford to pay court fees, you can ask the court to waive the fees.  

Serving Costs

Once the lawsuit is filed, you have to notify Astound Broadband that you have sued them. This is called "serving." Serving Costs can range from $0-$75.

Astound Broadband has an agent in each state it has a store. Officially this agent is called an "agent for service of process" which means the person or business responsible for receiving legal documents on behalf of Astound Broadband.

In California, this is Astound Broadband's agent:

CSC Lawyer's Incorporating Service
2710 Gateway Oaks Drive
Suite 150N
Sacramento, CA 95833

Make sure to always verify this information by reviewing the California Secretary of State's website as this information may change.

‍If you win, you can request that Astound Broadband pay for your court fees and serving costs.

In California, you can sue Astound Broadband for a maximum of $12,500 if you are an individual. If you are a business suing Astound Broadband, you can sue for a maximum of $6,250. Note, if you are a sole proprietor, you count as an individual.

By suing in small claims, you are agreeing to waive any amount over the maximum amount you can sue for, even if you are owed more. For example, if Astound Broadband owes you $15,000, and you decide to sue in small claims, you are waiving suing for an additional $2,500. Meaning that you will win a maximum of $12,500.

While you may be missing out on the full amount you are owed, there are practical benefits to suing in small claims instead of suing in "regular court."

Here are some of the benefits:

1. Court filing fees are cheaper in small claims than in other courts.

2. The process is faster in small claims than in other courts as your hearing will usually be scheduled 30-70 days after you file the lawsuit.

3. Lawyers are generally not allowed in small claims which helps keep the costs of suing low.  

We have outlined each one of these steps in detail, click the links to learn more.

1. Prepare and file the lawsuit.

2. Notify ("serve") Astound Broadband's agent for service of process.

3. Prepare for and attend the small claims hearing.

Once the lawsuit is filed, the small claims hearing will be scheduled 30-70 days later.

Make sure to review any terms you agreed to with Astound Broadband! Here is where you can find Astound Broadband's terms of service and customer agreements.

Small claims hearings in California small claims are informal and most hearings last around 15 minutes. While many disputes settle before the hearing, here is what to expect if your lawsuit does not settle.

Who will represent Astound Broadband at the hearing?

• The easiest way to answer this question is that a lawyer will not be representing Astound Broadband since lawyers cannot represent parties at the initial small claims hearing. They will have a non-attorney representative.

The hearing:

• Right before the hearing, the judge will ask you and Astound Broadband's representative to show each other the evidence that you will later show the judge.

• The judge will ask you why you are suing.

• The judge will ask Astound Broadband's representative to tell them their side of the story.‍

• The hearing will last around 15 minutes.‍

• The judge will ask you to show them the evidence you brought. Sometimes the judge will keep the evidence. Other times, you will get the evidence right back.

• Very rarely a judge will tell you whether you won or lost at the hearing. Instead, the judge will tell you that their decision will be mailed to you (usually takes a few weeks to two months or so).