How To Sue Equinox

Do you have a dispute with Equinox over a refund, purchase, or charges to your account? You have several options, including suing Equinox in small claims court.

In this article, learn about:

• Common types of small claims lawsuits against Equinox.

• What to do before suing Equinox in small claims court.

• How much does it cost to sue Equinox in small claims?

• How much can you sue Equinox for in small claims?

• How to file a small claims lawsuit against Equinox.

• Fun fact, lawyers are not allowed at the initial small claims hearing! This is to even the playing field so that each party has an equal chance of obtaining justice.‍

We often receive the question, can I sue Equinox in small claims? The answer is yes as long as the dispute is for $12,500 or less (more on this below).

Here are some examples of small claims lawsuits against Equinox:

• Failure to cancel your membership. For example, you requested Equinox cancel your membership but they never cancelled it.

• Failure to refund your account. For example, Equinox agreed to issue you a refund but never did.

• Charges to your credit card. For example, if you cancelled your Equinox membership and they kept on charging you.

Send a Demand Letter

A demand letter is a letter that outlines a set of requests. For example, you could request a refund and explain why you are requesting a refund.  

If you eventually decide to sue in California small claims court, you are required to first request your money or property back before you can file the lawsuit. While you can request your money or property back orally, it is recommended you do so in writing in the form of a demand letter.

What to include in the demand letter?

Unsure of what to include in your demand letter to Equinox? Here are a few suggestions:

• How much money you are owed.

• Why you are owed money.

• Your contact information.

• Where to send payment.

• Give them a few days to respond (usually about 7 to 14 days).

• State that if they don't respond, you intend to sue.

Where to send the letter:

Equinox
31 Hudson Yards
New York, NY 1001

You can also send a copy of the letter to their registered agent in California:

GKL Corporation/Search, Inc.
One Capital Mall
STE 660
Sacramento, CA 95814

Make sure to always verify this information by reviewing the California Secretary of State's website as this information may change. Learn how here.

If Equinox ignores your demand letter, what is the next step? You can sue Equinox in a small claims court.‍

So how much are you going to spend by suing Equinox in small claims court?

Court Filing Fees

The amount you will pay to file a small claims lawsuit in California depends on how much you are suing Equinox for. You will pay between $30 to $75 to file the lawsuit. If you cannot afford to pay court fees, you can ask the court to waive the fees.  ‍

Serving Costs

Once the lawsuit is filed, you have to notify Equinox that you have sued them. This is called "serving." Serving Costs can range from $0-$75.

Equinox has an agent in each state it has a store. Officially this agent is called an "agent for service of process" which means the person or business responsible for receiving legal documents on behalf of Equinox.

In California, this is Equinox's agent:

GKL Corporation/Search, Inc.
One Capital Mall
STE 660
Sacramento, CA 95814

Make sure to always verify this information by reviewing the California Secretary of State's website as this information may change. Learn how here.

‍If you win, you can request that Equinox pay for your court fees and serving costs.‍

In California, you can sue Equinox for a maximum of $12,500 if you are an individual. If you are a business suing Equinox, you can sue for a maximum of $6,250. Note, if you are a sole proprietor, you count as an individual.

By suing in small claims you are agreeing to waive any amount over the maximum amount you can sue for, even if you are owed more. For example, if Equinox owes you $15,000, and you decide to sue in small claims, you are waiving suing for an additional $2,500. Meaning that you will win a maximum of $12,500.

While you may be missing out on the full amount you are owed, there are practical benefits to suing in small claims instead of suing in "regular court."

Here are some of the benefits:

1. Court filing fees are cheaper in small claims than in other courts.

2. The process is faster in small claims than in other courts as your hearing will usually be scheduled 30-70 days after you file the lawsuit.

3. Lawyers are generally not allowed in small claims which helps keep the costs of suing low.  

We have outlined each one of these steps in detail, click the links to learn more.

1. Prepare and file the lawsuit. Make sure you sue the correct legal entity for Equinox. Equinox tends to register each of its gyms as a separate corporation. You can call the city where the gym is located and look up their business license. The city will be able to tell you the name of the corporation that registered the business license. After you obtain the corporation name, run a search on the California Secretary of State's database.

2. Notify ("serve") Equinox's agent for service of process.

3. Prepare for and attend the small claims hearing.

Once the lawsuit is filed, the small claims hearing will be scheduled 30-70 days later.

Make sure to review any terms you agreed to with Equinox! 

Small claims hearings in California small claims are informal and most hearings last around 15 minutes. While many disputes settle before the hearing, here is what to expect if your lawsuit does not settle.

Who will represent Equinox at the hearing?

• The easiest way to answer this question is that a lawyer will not be representing Equinox since lawyers cannot represent parties at the initial small claims hearing. They will have a non-attorney representative.

The hearing:

• Right before the hearing, the judge will ask you and Equinox's representative to show each other the evidence that you will later show the judge.

• The judge will ask you why you are suing.

• The judge will ask Equinox's representative to tell them their side of the story.

• The hearing will last around 15 minutes.

• The judge will ask you to show them the evidence you brought. Sometimes the judge will keep the evidence. Other times, you will get the evidence right back.

• Very rarely a judge will tell you whether you won or lost at the hearing. Instead, the judge will tell you that their decision will be mailed to you (usually takes a few weeks to two months or so).