Guide to California Bureau of Automotive Repair Complaints

Took your car to the mechanic, but they failed to repair it or did a terrible job?  You have several options, including submitting a complaint to the California Bureau of Automotive Repairs (also known as "BAR").

This article outlines the following ways to resolve your dispute against a mechanic:

1. Filing a California Bureau of Automotive Repairs ("BAR") Complaint

2. Sending a demand letter to the mechanic.

3. Suing the mechanic in small claims court.

4. Filing a Better Business Bureau ("BBB") Complaint
   
   Did you know we have a free tool powered by AI that helps you create a demand letter? Check out our demand letter tool.

Complaints against mechanics are very common. Here are some common types of complaints that customers may have against mechanics:

• Overcharges. You take your car to a mechanic, and the mechanic gives you a quote for the work they will perform. When you go pick up your car, the mechanic gives you a bill for double the amount in your quote, even though no additional work was done.

• Poor workmanship. This could include things like improper installation, shoddy repairs, or sloppy work.

• Property damage. You take your car to a mechanic and pay for repairs. When you go pick up your car, you notice the car was damaged during the repair process. 

• Nonperformance. You take your car to a mechanic and pay for repair work that never gets completed. 

Below are some examples of lawsuits filed against mechanics. 

• Notice that in each case, the plaintiff (the person filing the lawsuit) subpoenaed the Bureau of Automotive Repairs.

• A subpoena is an order from the court that requires someone to go to court or to provide documents to the court. 

• In the cases below, each plaintiff filed a complaint with BAR against the mechanic they were suing. They sought to use the results of BAR investigation and complaint as evidence in their small claims case.

File a Complaint Against a Mechanic With the California Bureau of Automotive Repairs ("BAR")

What is the California Bureau of Automotive Repairs?

The Bureau of Automotive Repairs is a California government agency that regulates mechanics. They also issue licenses, investigate consumer complaints, and enforce the rules that mechanics have to follow. The Bureau of Auto Repair also provides educational material for consumers. This guide here, for example, outlines consumers' rights when dealing with mechanics. 

Don't forget to always check a mechanic's license before getting work done!

What Types of Complaints Does the California Bureau of Automotive Repairs (BAR) Handle?

The Bureau of Automotive Repairs handles a broad range of complaints against mechanics. 

Here are some examples:

• When a mechanic damages your car.

• When you took your car to be repaired but your car is still having mechanical problems

• When a mechanic doesn't provide you with an estimate before doing the work on your car

• When you feel you were overcharged for the work the mechanic did

• When a mechanic won't issue a refund

• When you took your car for smog inspection or repair

• BAR also handles complaints involving motorcycles and motorhomes.

How to File a Complaint with the California Bureau of Automotive Repairs (BAR)

There are two ways to file a complaint against a mechanic with the BAR:  

• Online.  Go to the website here to file an online complaint form.

• By mail. Print and mail option: Download the form here and fill out the required fields. Mail the completed form to the mailing address below: 

Bureau of Automotive Repair

10949 North Mather Boulevard

Rancho Cordova, CA 95670

What to Expect Following Submission of Your BAR complaint

Once you have filed your complaint, BAR will conduct an investigation of your complaint against the mechanic. Here are the steps BAR takes:

1. Once you submit your complaint to BAR, you will receive a postcard within 10 days as confirmation that BAR has received your complaint. The postcard will contain your case number and your assigned BAR representative.

2. A BAR representative will review your complaint and determine whether the mechanic may have violated the Auto Repair Act or other laws regulating mechanics.

3. Your BAR representative will contact the repair shop on your behalf and try to come to an agreement. During this process, your representative may reach out to you several times as they work with you and the repair shop. The BAR representative will also obtain documentation if the mechanic has violated the law.

4. Once the investigation is complete, you and the mechanic will receive the outcome. Sometimes an agreement is reached, and other times, no agreement will be reached.

5. If no agreement is reached and you decide to sue the mechanic in California small claims court, you can request (subpoena) that the Bureau of Auto Repair submit their records of the investigation to the court before the hearing. This is a very popular option for our clients and helps prove your case in many situations.

Before suing in California small claims, you are required to "demand payment." This means that you must ask the mechanic to refund or reimburse you for the amount you intend to sue them for.

An effective and easy way to demand payment is by sending a demand letter. A demand letter is a formal letter outlining your requests to the mechanic. 

Demand letters also serve other purposes. Here are some other reasons why you should send a demand letter to a mechanic before suing them in small claims court: 

1. A demand letter signals to the mechanic that you are serious about resolving the dispute and that you are willing to take action. 

2. Sending a written demand letter to a mechanic shop assures you there is a record of your attempt to settle. So while demands can be made orally, we recommend making any demands in writing. Writing a letter can sometimes be very effective as it is a more formal way of making a demand to a mechanic shop. 

3. The most important reason to send a demand letter to a mechanic shop is that it may lead to a settlement without incurring court costs!  

Did you know we have a free tool powered by AI that helps you create a demand letter? Check out our demand letter tool.

What is the BBB?

The Better Business Bureau is a non-profit organization that aims to help consumers find trustworthy businesses and report fraudulent or unethical practices. The BBB cannot force a mechanic to resolve your complaint. 

Reasons Why Some Mechanics Respond to BBB Complaints

• If the mechanic is accredited with the BBB and they don't respond to a BBB complaint, their accreditation may be revoked, and the complaint becomes part of their BBB profile.

• If the mechanic is not Accredited with the BBB, the complaint will become part of their BBB profile.

• BBB reviews provide other consumers with confidence when engaging with a mechanic. Mechanics do not want negative BBB complaints.

What Types of Complaints Against Mechanics Does the BBB Handle?

The BBB handles a broad range of complaints against mechanics. Here are some examples:

• When a mechanic damages your car.

• When you took your car to be repaired, but your car is still having mechanical problems

• When a mechanic doesn't provide you with an estimate prior to doing the work on your car

• When you feel you were overcharged for the work a mechanic did

• When a mechanic won't issue a refund

The BBB also handles complaints involving motorcycles and motorhomes.

Read More: How to file a complaint with the Better Business Bureau (BBB)

How to File a Complaint Against a Mechanic With the BBB

Filing a complaint with BBB is relatively fast and easy. The two main steps are: 

1. Going to the Better Business Bureau website.

2. Scroll to the bottom of the BBB website and click the button that says “Start Your  Complaint.”

What to Expect Once You Submit Your Complaint to the BBB

Once you have filed your complaint with the BBB: 

• The BBB will forward your complaint to the mechanic within 2 business days.

• The mechanic will be asked to respond within 14 days, and if a response is not received, a second request will be made.

• You will be notified of the mechanic’s response when the BBB receives it (or notified that they received no response).

• Complaints against mechanics are usually closed within 30 business days.

If you filed a complaint with one of the organizations above but weren’t able to resolve your dispute against the mechanic, consider suing a mechanic in California small claims. 

Small claims court is a type of court where individuals and businesses can resolve disputes involving relatively small amounts of money without the need for expensive lawyers or complicated legal procedures. Further, small claims courts handle all types of cases against mechanics, ranging from breach of contract to property damage. 

Quick Facts About California Small Claims Courts 

Up next: 4 Tips for Suing an Auto Repair Shop in California Small Claims

Generally, there are 6 steps to suing a mechanic in California small claims:

1. Demand payment from the mechanic. Learn more.

2. Prepare the lawsuit.

3. File the lawsuit.

4. Serve the lawsuit on the mechanic.

5. Prepare for the hearing. 

6. Attend the hearing.

JusticeDirect can help you with your California small claims lawsuit.